Thursday, July 31, 2014

You've got to be kidding

So. We ended up buying a car over the weekend. We needed something with a little more room inside and more cargo/trunk space.  After spending hours at the dealership on a beautiful Saturday, we ended up with a 2014 CR-V. 

I don't like it as well as my old Accord, Robert doesn't like it as well as his old Nitro. :/  

Yesterday we get a FedEx package with all the title/registration paperwork in it with this letter (and I quote): 

Enclosed is the paperwork necessary for you to register and title your 2014 Honda CR-V in the state of SD. 

Since each state is different as to Title and Tax on vehicle purchases, we feel it would be to your best interest for you to take the paperwork to your local Department of Motor Vehicles, pay the tax and pick up your license plate and registration. We have enclosed Apple Tree's check made payable to your respective Department of Motor Vehicles for the amount of tax owed.

The title work along with the check should be taken to the DMV within the next 10 days so your vehicle can be properly registered. 

Thank you for purchasing your vehicle from Apple Tree Enterprises, Inc. Should you have any questions please give me a call.

Apple Tree Enterprises, INC

South Dakota is a 24 hour drive from here. Pretty sure I'm not going to be able to just 'pop in' and take care of this in the next ten days. Luckily, the kind folks at the South Dakota DMV were able to review the paperwork Apple Tree sent us over the phone/email and make sure all our ducks were in a row before sending them the title work. 

Part of the negotiation process included multiple reassurances from the Apple Tree employees we dealt with over the weekend that sending the paperwork to South Dakota would be no big deal, and they would take care of everything. 

Liar, liar, pants on fire. 

To add insult to injury, the Apple Tree people used the wrong address with the FedEx letter AND they spelled my name wrong.  

In retrospect, I'm guessing it might a good thing they sent the paperwork back to us, because at least now the information will be correct and sent to the right place. But they could have called us to give us a heads up - or at least told me when I was in there Monday begging them to let us undo the deal and have our old cars back. 

Very disappointed. Very, very, very. 

Where is the love competency?


Anonymous said...

girlfriend I could have warned you about that dealership. They do suck. Might also want to think about getting it service elsewhere also unless it is something they are giving you free. Tina

Brooke said...

Tina, I have got to remember to ask you before I leave the house to do anything major up here. I'm going to be taking our Hondas to Morganton from here on out. I'll be damned if I give them one. more. penny. Family owned, customer oriented business my shoe!